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Fixed issue: Application crashes while using the crop tool. For more information about this issue and suggested workarounds, see Unable to upload photos and videos to Facebook. For detailed instructions, see Download and install non-Creative Cloud trial apps. Related forum. If you want to touch up only a specific area in your photo, use the Sharpen tool.

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To correct these problems, perform the numbered tasks that follow. For best results, perform the tasks in the order listed.

Record the tasks you perform and the results of each, including errors and other problems. If you later contact Adobe Technical Support, this information can help the support staff resolve the problem. Important: The troubleshooting tasks reflect the default interface of Windows. Additionally, the tasks reflect the Classic View of the Control Panel.

These buttons are on the Control Panel navigation bar on the left side of the window. Before performing any of these tasks, back up all personal files for example, Photoshop or InDesign files you created. Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer can make the problem worse. If you do not find a solution to your problem, try the product-specific solutions. Note: Some of these procedures require you to locate hidden files or hidden folders.

By default, Windows Explorer doesn’t show hidden files, hidden folders, and filename extensions that it recognizes. Make sure that the system meets the minimum requirements for the software. For the most up-to-date system requirement information, search the knowledgebase for “system requirements” and the product name. The latest version of the Adobe software could be more compatible with the operating system and drivers. Before you install an update or upgrade, make sure that the system meets the requirements.

For the latest product updates and upgrades, visit Adobe – Downloads. An upgrade can solve a wider range of problems than a free update. Install any free updates before trying the rest of the tasks in this document. Complete the tasks listed here before you consider purchasing an upgrade. See Install current Windows service packs and other updates. Re-create the Adobe application preferences file to eliminate problems that a damaged preferences file can cause.

Startup items and services can cause system errors or freezes when running concurrently with the Elements Organizer. Startup items start automatically with Windows and services are specialized programs that support other programs. To determine whether a startup item or service is conflicting with the Organizer, disable all startup items and non-essential services before you start the Organizer. An incompatible printer driver can cause system errors. To determine if the driver for the current default printer is causing the problem in the Elements Organizer, change the default printer.

See Change the system default printer. Once you have changed the default printer, try to re-create the problem in the Organizer. Then do one of the following:. If the problem recurs, then move the plug-ins back into the Elements Organizer plug-ins folder and proceed to Intermediate Troubleshooting.

If the problem doesn’t recur, then identify and address conflicting plug-ins. If the tasks in the previous section don’t solve the problem, then do the following intermediate troubleshooting tasks. The Elements Organizer stores information about your photos and other media files in catalog files. Damage in the current catalog file or one of its support files causes some system errors and freezes. For instructions on troubleshooting catalog files, see Troubleshoot catalog issues Organizer Elements 6 and later.

Windows and applications store working data in temporary. Excessive or outdated temporary files can interfere with performance of Windows or applications.

An outdated version of Apple QuickTime or a damaged QuickTime file can prevent the Elements Organizer from starting or operating correctly. To update QuickTime, install the current version available from the Apple website. Disable these plug-ins to identify problems related to your computer’s processor. Once you have disabled the plug-ins, start the Elements 7 Organizer and try to re-create the problem.

Damaged or incomplete installation of Photoshop Elements can cause system errors. Remove the application and then reinstall it from the Desktop while start-up items and nonessential services are disabled. To disable startup items and nonessential services, see the instructions in Task 4 of this document. Many video card manufacturers frequently update their software drivers.

If you haven’t recently updated the video card driver, then contact the video card manufacturer for an updated driver. Or, download one from the manufacturer’s website. To determine the manufacturer of a video card, view the card’s properties in Device Manager. Many display card manufacturers frequently update their software drivers. If you haven’t recently updated the display card driver, then contact the card manufacturer for an updated driver.

To determine the manufacturer of the card, view the card’s properties in Device Manager. Create a user account that has the same permissions as the account you use when the problem occurs, or create a local administrator account.

Try to re-create the problem while you are logged in to the new account. For information on setting up a user account, see “To create a new user account” in Windows Help And Support, or contact your network administrator. If the problem does not recur when you are logged on to the new account, then the original user account could be damaged. The Elements Organizer generates a log of the steps it processes when launching. By examining this log, you could discover the cause of the application failing to launch.

The log file is called Log. If the tasks in the previous section don’t resolve the problem, then you can sometimes resolve the problem by repairing Windows XP and reinstalling Photoshop Elements. Finally, try determining if hardware is conflicting with Photoshop Elements.

Disclaimer : Adobe doesn’t support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you can void the warranty for your computer. Note : Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices. Codecs that are incompatible with your operating system or applications can cause startup and playback issues.

Troubleshoot codec problems by removing recently installed codecs or by temporarily disabling one codec at a time and attempting to re-create the problem.

Note: Removing a codec can cause some video or audio files to become unreadable, or can cause some applications to stop working. Use caution when removing codecs. If you are not certain which codecs to keep on your system, then contact Adobe Technical Support for additional assistance.

To temporarily disable a video or audio codec, see Temporarily disable a codec Windows XP. See Reduce the number of active fonts Windows XP. See Set the virtual memory paging file to the default size Windows XP. See Repair and defragment hard disks Windows XP. Virus infections can damage software and cause system errors.

For more information, see the documentation for the anti-virus software. Perform this procedure particularly if you upgraded to Windows XP from an earlier edition of Windows. Legal Notices Online Privacy Policy. Troubleshoot system errors, freezes, and crashes in Photoshop Elements Search.

The following are some symptoms of system errors: A blank or flickering dialog box A frozen cursor or screen A blue screen An unexpected restart An error message To correct these problems, perform the numbered tasks that follow.

Back up your files. Check system requirements. Beginning troubleshooting. Install the latest version of Photoshop Elements. Install current OS service packs and other updates. On Macintosh, select Software Updates from the Apple menu. Re-create the Elements Organizer preferences file. Rename psa. Retry launching Elements Organizer.

Run the Elements Organizer while no other applications run in the background. Change the system default printer. Then do one of the following: If the problem still occurs, then a printer driver is not the cause of the problem. Restore the previous default printer and proceed to Step 6.

If the problem no longer occurs, then install or reinstall the latest version of the driver for the previous default printer. Go to the printer manufacturer’s website to download the latest driver. Once you have installed the latest driver, open Printers And Faxes in the Control Panel and restore that printer as the default printer.

Then try again to re-create the problem in the Elements Organizer. If the problem returns, then set the default printer back to the different printer or virtual PostScript printer that you chose in the steps above.


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